Understanding Your Gaming Behaviour
Healthy gaming means you're in control. You set a budget before playing, stick to time limits, and never chase losses. Gaming doesn't interfere with work, relationships, or financial obligations. When these boundaries blur, it's time to reassess.
Warning signs aren't always dramatic. You might notice yourself thinking about gaming constantly, spending more than planned, or feeling anxious when you can't play. Perhaps you've borrowed money for gaming or lied to family about how much time or money you've spent. These patterns suggest gaming has shifted from recreation to something more concerning.
Tools Available to You
Prevention works better than cure. We provide several mechanisms to help you stay within comfortable limits:
- Deposit Limits: Set daily, weekly, or monthly caps on how much you can add to your account. These limits activate immediately when you lower them, though increases take 24 hours to process.
- Loss Limits: Define maximum losses over specific periods. Once reached, you cannot place further wagers until the timeframe resets.
- Session Time Limits: Configure reminders or automatic logout after you've played for a set duration.
- Reality Checks: Receive notifications showing how long you've been playing and your current balance.
- Take a Break: Temporarily suspend your account for periods ranging from 24 hours to six weeks.
Access these features through your account settings. Adjustments to protective limits require a cooling-off period before taking effect, preventing impulsive decisions during gameplay.
Self-Exclusion Options
Sometimes a complete break is necessary. Self-exclusion blocks access to your account for a minimum period you specify, from six months upward. During this time, you cannot log in, deposit, or receive marketing communications.
For broader protection across multiple operators, register with GAMSTOP, the UK's national self-exclusion scheme. This free service blocks access to all licensed online gambling sites for periods of six months, one year, or five years. Once registered, you cannot reverse the decision until your chosen period expires. Visit www.gamstop.co.uk to enroll.
| Exclusion Type | Duration | Scope |
| Take a Break | 24 hours to 6 weeks | Fantastic Spins Casino only |
| Self-Exclusion | 6 months minimum | Fantastic Spins Casino only |
| GAMSTOP | 6 months, 1 year, or 5 years | All UK-licensed gambling sites |
Financial Controls
Banking tools offer another layer of protection. Contact your bank or card provider to block gambling transactions. Many UK banks now offer gambling blocks through their mobile apps, activatable within minutes. This prevents you from depositing funds at any gambling site, not just ours.
Software like Gamban or GamBlock blocks access to gambling websites across all your devices. These subscription services work independently of individual casino controls, adding comprehensive barriers if you struggle with multiple sites.
Getting Professional Support
Admitting you need help takes courage. Several UK organisations provide free, confidential support for gambling-related harm:
- GamCare: Offers counselling, support groups, and a live chat service. Contact them at 0808 8020 133 or visit www.gamcare.org.uk
- BeGambleAware: Provides information, advice, and treatment referrals through their helpline 0808 8020 133 or at www.begambleaware.org
- Gordon Moody Association: Residential treatment programmes for those with severe gambling problems. Learn more at www.gordonmoody.org.uk
- National Gambling Helpline: Free confidential advice available 24/7 at 0808 8020 133
- Citizens Advice: Practical help with debts and financial difficulties resulting from gambling. Visit www.citizensadvice.org.uk
Supporting Others
Gambling problems affect more than the individual. Family members and friends often experience financial stress, broken trust, and emotional strain. If someone you care about shows signs of problem gambling, approach the conversation with concern rather than judgment.
GamAnon provides support groups specifically for people affected by someone else's gambling. Meanwhile, organisations like Gordon Moody offer advice for concerned relatives on how to help effectively without enabling harmful behaviour.
Our Commitment
We train our customer support team to recognise signs of problematic gaming and respond appropriately. If we identify concerning patterns in your account activity, we may contact you to discuss whether additional protections would help. This might feel intrusive, but our licence requires us to intervene when player welfare is at risk.
All requests for self-exclusion or account closures due to gambling concerns receive immediate processing. We won't try to persuade you to stay or offer incentives to change your mind. Your wellbeing matters more than your custom.
Underage Gaming Prevention
Gaming is strictly for adults. We use age verification systems to prevent underage access and regularly audit our processes. Never share your account details with anyone under 18, and consider installing parental control software if young people use your devices.
If you're concerned a minor has accessed gambling sites, report it to us immediately. We'll investigate and take appropriate action, including account closure and reporting to the UK Gambling Commission if necessary.
Additional Resources
Education helps prevention. The following resources offer detailed information about recognising and addressing gambling-related harm:
- YGAM (Young Gamblers Education Trust): www.ygam.org
- Gambling Therapy: www.gamblingtherapy.org
- Samaritans (emotional support): 116 123
Remember that seeking help is a sign of strength, not weakness. Gambling problems are treatable, and recovery is possible with the right support. Whether you need to talk to someone, set account limits, or take a complete break, those options are available now. Don't wait until the problem grows larger—reach out today.